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Due to the nature of our products, we DO NOTissue refunds. All sales are final. If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.
In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost. Also, a 3% Cancelation fee will be applied to all paypal orders.
Please note that colored hair such as ombre, dyed or bleach hair cannot be returned or exchanged. There are no exchanges or refunds on custom wigs, lace wigs or perimeter lace bands (360 lace frontals).
Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.
Texture Disclaimer – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.
Color Disclaimer – Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.
Lace Closures & Frontals
We do not recommend bleaching the knots. Bleaching the knots incorrectly will cause lace balding/shedding. We are not responsible for lace balding due to bleaching.
Please make sure that you confirm your address through our website and PayPal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON THE INVOICE. Any orders over $300 will require identification to prove that the order was in fact made by the card/account owner. Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported.
To ensure speedy delivery, we process orders daily, so they cannot to be altered or changed once your payment is verified and completed.
The House Of Dolls, LLC reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.